Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.
Imagine answering this question on any given issue. This is where positive change and engagement begins. Whenever disagreement arises, perhaps in a meeting or coffee-room discussion, many are inclined to head for the exit. When someone disagrees with us, it can be hard to stay open to what they are saying. People often feel…
Uri Hasson — This Is Your Brain on Communication In this TED talk, Uri Hasson (Princeton Neuroscience Institute) pulls back the curtain on what happens in the brain during storytelling. He and his team used fMRI to measure neural activity in the brain of the storyteller and in the brain of the listener. So what…
Effective harassment training is ongoing, not one-and-done. It’s essential for companies to go beyond basic policy review and create lasting behavioral change by introducing the right conversations.
Fluency Group has created an eBook that gives an overview of recent changes in EEOC guidelines and what they mean for your company. Learn about what doesn’t work to decrease harassment, and how Fluency Speak supports methods that are proven effective.
