Navigating a company crisis requires employees to have specific communication skills that enable them to both protect the brand and empathize with customers. These skills largely determine whether a business will recover from a crisis.
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Onboarding is often a make-or-break moment for a new employee. Use Fluency Speak to make it engaging and ongoing to keep your new hires long term.
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
Great leaders are not born, they are developed. The best leaders have learned how to empower their team to succeed.
