Sharpen Communication Skills for the Best Customer Experience
Customer behavior is a mixed bag. No matter what they get, employees need to know how to handle every scenario.
TED Talks
How To Have An Even Better Conversation
Here’s a great talk about communication and the importance of good conversations.
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Blog
Workplace Mistreatment
What it is , What It Costs, And How to Prevent It
Communication Skills Preventing Harassment Workplace Mistreatment
eBook
Decreasing Harassment — Methods That Work
Learn about what doesn't work to decrease harassment, and how Fluency Speak supports methods that are proven effective.